• Emergency medical expenses (hospitalization, doctor visits, prescriptions)
• Acute onset of pre-existing conditions (for eligible plans)
• Emergency medical evacuation and repatriation
• Trip interruption, trip delay, and lost luggage
• 24/7 global travel assistance services

• INF travel insurance plans are specifically designed for non-U.S. residents. Coverage is also available for individuals who hold a U.S. green card, provided their primary residence is outside the United States.

Home country/citizenship restrictions: INF plans are not available to residents or citizens of the following countries: the USA, Syria, Iran, Russia, North Korea, and Cuba.

Please note that HOP! Advantage, HOP! Prestige, and Safevista Protect are also not available to residents or citizens of the United Kingdom, Gibraltar, and the European Union.

• INF’s travel insurance plans should be purchased before arrival in your destination country. Coverage will begin on the effective date you select—usually your departure date or another date you choose during the purchase process. Please see below for details: the “waiting”/ “cooling off” period which applies to certain plans.

• Not all plans have a waiting period before coverage begins; however, some may. For example, for both Safevista Protect and INF Elite, a 5-day waiting period applies. This means that any sickness, whether known or unknown to the Covered Person, that requires immediate medical attention within 5 days of the policy effective date, will not be covered. Please consult the details of your policy.

• INF provides customer service in Mandarin and English; all policy documents are delivered in English. Claims support can be provided in the following languages through our Claims Administrator, Robin Assist: English, French, Spanish, Italian, German, Japanese, Arabic, Mandarin, and Portuguese.

• Yes, many of our plans cover COVID-19-related medical expenses, quarantine costs, and trip interruptions. Contact our customer service team or check the specific terms of your plan for details.

• Customer Service (policy questions, etc.)
  • Phone/WhatsApp: 408-222-1110
  • Through our website chat or contact form
  • Email: [email protected]
  • WeChat ID: infplans
• Claims Support
  • Email: [email protected]

• Yes, to access your certificate of coverage, log in to the Member Portal using the email associated with your policy. Once logged in, navigate to the "Active Plans" section, where you can download the plan documents for the insured individual.

• Yes, INF offers flexible plans that can be extended if your trip is prolonged. Simply log in to your account via the Member Portal and extend online.

• INF plans do not provide coverage for pregnancy. Certain pregnancy-related services may be covered; depending on the specific plan, consult your policy for details related to coverage and exclusions.

• A pre-existing condition is an illness, disease, or other medical condition of the covered person for which medical advice, diagnosis, care, monitoring or treatment was recommended or received from a Doctor, and/or which would have caused a reasonably prudent person to seek medical attention, before the Covered Person’s coverage became effective under the Policy, whether disclosed or not on the Covered Person’s application or online enrollment.

• Yes, many of our plans cover pre-existing conditions and acute onset of a pre-existing condition.

• To qualify as an acute onset, the issue must happen without warning, worsen quickly, and require emergency care within 24 to 48 hours. In other words, if a dormant condition suddenly causes a medical emergency while traveling, this type of travel medical insurance may protect you from surprising medical costs.

Typical benefits include:

• Emergency treatment
• Hospitalization
• Surgeries
• Ambulance transport
• ER visits
• Prescription medications

• Yes. You may cancel your INF insurance policy before the policy’s effective date. However, once the policy becomes effective, cancellation is no longer permitted, and no refund or credit will be issued for any unused portion of the policy.

• The underwriters for INF insurance plans are Crum & Forster, SPC, and Sirius Point.

• Exclusions vary by plan; be sure to consult your policy for a full list of the detailed exclusions.

• Yes, you can log in to the Member Portal and file an online claim. Navigate to the “Active Plans” section of the Portal and click the “File a Claim” option.

• Consult our Claims overview page and your policy for specific details on what is required.

• Your plan provides coverage for the individual(s) whose names are listed on the policy at the time of purchase. This includes the primary insured and can include any additional dependents you may have added to the plan. Each Insured will have their own benefits as outlined in the policy.

• Yes, you may purchase up to 364 days worth of coverage.

• Yes, you may purchase a plan as an OCI card holder as long as you are able to prove that you are a permanent resident outside the U.S.

• This table shows the max coverage available for ages 0-69 and 70-99 per plan:
  

• The table below shows how pre-existing condition coverage is typically handled on a per-plan basis:

• You may only change the start of your travel date before the policy becomes effective. After the policy is active, the start date cannot be modified.

• If your trip is cut short, you may be eligible to file a Trip Interruption claim under your travel insurance policy; consult your policy for details and confirm coverage. It’s important to note that this claim is not a reimbursement of the policy premium, but a reimbursement of certain non-refundable expenses or additional costs incurred due to an unexpected early return.

• The Trip Interruption Benefit is a travel assistance benefit that helps cover costs if your trip is unexpectedly cut short due to a covered reason such as personal accident/sickness, or the death of an immediate family member while you are on your trip.

• The Trip Cancellation Benefit is a travel assistance benefit that helps cover costs if your trip is canceled due to a covered reason such as personal accident/sickness, or the death of an immediate family member before your trip begins.

The coverage applies only if cancellation is caused by: A medical emergency affecting you or an immediate family member, death, serious illness, or injury to an Immediate family member, severe weather, natural disasters, or government travel restrictions, and airline or transport provider cancellations due to mechanical failure or strikes.

Consult your policy for details and confirmation of coverage.

• Filing a claim with INF is simple:

1. Log in to the Member Portal on our website or mobile app.
2. Locate the Active Plans section in your Member Portal dashboard and click to file a claim.
3. Submit the required documents (e.g., medical bills, receipts, or police reports).
4. Our team will review your claim and process it promptly.

If you need assistance, our 24/7 customer service team is available to help.

Claims Office Information:

Mail:
Robin Assist
PO Box 211879 Dallas, TX 75211
Phone:
International: +1-214-540-9830
Toll Free: 888-207-1694 (from inside the U.S.)
WhatsApp Number: 380-234-2040 (24x7 Worldwide)
Email:
[email protected]

• You can check your claim status by logging in to the Member Portal using the email address associated with your policy. After logging in, go to your Dashboard, navigate to Manage Claims, and you will be able to view the status of all submitted claims.

• Typically claims are reviewed within 10-15 business days. 

• Once payment is issued, 3-5 business days via electronic check.

• Required claim documents are specified within the Member Portal.

• Claims may be denied for various reasons. The claims administrator will send a denial to you directly with an explanation.