Filing claims when using your insurance is needed to make sure that you are reimbursed for any eligible medical expense paid out-of-pocket. Although INF allows direct billing, it is highly advised for plan members to submit a claim form anytime they use their insurance, regardless of whether you have paid out-of-pocket. Sending in the proper paperwork and documentation may help expedite the claims and reimbursement process. If your claim is related to medical expenses on or after 2/4/23, please login to member portal and submit online claim form. Below you can find information on how to file claims for International Visitors Accident and Sickness Insurance plans for claims before 2/5/23:
Log in to your MyINF Portal & file an online claim form. Navigate to the 'Active Plans' section of the Portal, and click the 'File a Claim' option.
After submitting your claims, the insurance company will reimburse you for your eligible medical expenses in accordance with the terms, conditions and limitations of your plan, depending on if all the documents are submitted correctly.
Mail: Robin Assist (for Claims after 2/4/2023)
45 East Lincoln Street, Columbus, OH 43215
Toll Free: 888-207-1694 (from inside the U.S.)
WhatApp Number 380-234-2040 (24x7 Worldwide)
Email: Claims at robinassist.com
Claims File online using Member Portal
Mail: Administrative Concepts, Inc. (for claims before 2/5/2023)
PO Box 4000; Collegeville, PA 19426
Toll Free: 855-428-3425 (from inside the U.S.)
BMI Travel Assist
24/7 WhatsApp Assistance Number: +506-7061-2439
Email: [email protected]
All claims must be filed by completing the online claim form found above in the Plan Member portal.
This form must be completed ONCE PER SICKNESS OR INJURY. The INF Claims Form for Providers should be completed by the Insured & Providers (Doctors office, Hospitals etc.).
Robin Assist is there to help you 24x7 with appointments, claims and claims status questions.
Simply fill out the claim form & follow the instructions, as well as providing the additional required documentation. Make sure to complete this paperwork carefully to ensure prompt payment for eligible expenses incurred.
To check claims status:
1) Login to the member portal
2) Click on Claims. This will allow you to submit new claims as well check the status of claims already in process.
3) Use this portal to manage claims and check claim status
Additionally - Please call Robin Assist 24x7 for any further questions.
Yes, eligible claims incurred while coverage is in effect will be paid. On the claims form, you need to designate where to send the check from the insurance company.