Hop! Mindoro
Hop! Mindoro is a travel assistance membership which provides travel, medical, legal, and personal assistance for travelers visiting anywhere worldwide outside their home country. This asssitance membership provide assistance for eligible travel, medical (including pre-existing conditions), legal, and personal expenses for covered events, as per the terms and conditions listed in the membership subscription. Hop! Mindoro is travel assistance membership program, and is not an insurance product.
Hop! Mindoro features Hop! Assist which arranges for direct billing with in-network providers on behalf of members. Hop! Assist provides 24/7 responsive claims, emergency travel and medical assistance from any device, any time, any place. Hop! Assist will process your claim, coordinate with the medical providers around the globe, determine eligibility, and even handle evacuation and repatriation services.
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As a member of Hop! Mindoro assist, you will also have access to additional Features when traveling to the worldwide including:
- Mindoro Travel Assitance program is a cost effective fixed assistance program. Unlike other travel assistance programs, Mindoro offers a set amount of assistanc for various covered events.
- As a plan member, you will be provided access to Doctor Please!- a telehealth feature which allows members to get medical care from the comfort of their own home. While anywhere worldwide, Doctor Please! allows members to schedule an appointment with a healthcare provider that is credentialed, certified and highly trained, and typically arrange medical care within 1 hour. The doctor will video or audio chat with you and if required, send a prescription to the nearest pharmacy (note that prescriptions may require out of pocket expense if they are not eligible expenses). Doctor Please! can be used for any non life threatening condition. This is not an insurance product and is not insured by Tideview Risk PCC. Doctor Please! only provides access to and helps arrange the telehealth visits.
- VIP airport assistance is a premium service offered as add-on to travelers that provides personalized, high-end support throughout the airport experience, when requested by the member and organized by INF-Robin Assist. This can include amenities such as fast-track immigration and security, private transportation to and from the plane, exclusive lounge access, and assistance with baggage and check-in. The goal of VIP airport assistance is to make the travel experience as seamless and comfortable as possible, while providing a high level of personal attention and luxury. There may be a fee associated with this service. This is an assistance feature and is not insurance.
- Airport delays and disruptions can be tiring and frustrating, and travellers rarely have access to immediate ways of reducing the stress caused. SmartDelay is offered to our members as an ideal solution for flight delays. Discover a different approach to assistance by offering an instantly redeemable benefit that eases the pain of flight delays, while enhancing our member experience. With SmartDelay, members can access a space that provides comfort, complimentary food and drink, and free Wi-Fi while they wait for their delayed flight for more than 90 minutes. This is an assistance feature and is not insurance.
Hop! Mindoro Travel, Medical, & Security Assistance
Hop! Mindoro Travel Assistance (All Membership Options)
Travel Assistance Features
Trip Cancellation | $10,000 (Optional)
Trip Delay | $600 (Optional)
Missed Connection / Coordination | $500 (Optional)
Baggage Delay / Lost Bag Search | $500 (Optional)
Lost Baggage / Lost Bag Search | $1000 (Optional)
Flight Rebooking | INCLUDED
Hotel Rebooking | INCLUDED
Rental vehicle booking | INCLUDED
Lost Passport & Travel Docs | INCLUDED
Emergency Cash Transfer | INCLUDED
Guaranteed Hotel Check-in | INCLUDED
Roadside Assistance | INCLUDED
Up-to-the-minute Travel Delay Reports | INCLUDED
Security Assistance Features
Malicious product tamper and contamination | INCLUDED
General travel risk and travel security | INCLUDED
Assistance in mass public disturbances, violent terrorist, or extremist incidents | INCLUDED
24/7 point of contact to report emergencies and get security and safety advice from duty managers | INCLUDED0
Assistance in cases of major disasters | INCLUDED
Emergency political and security evacuations | INCLUDED
Hijacking (any form of conveyance) | INCLUDED
Illegal detention and arrest | INCLUDED
Kidnap for ransom | INCLUDED
Monitoring and telephone advice throughout the crisis | INCLUDED
Medical Assistance Features
Air Ambulance (Optional) | $50,000
Commerical Airline (including Medical Stretcher) | $20,000
Medical clearances & Fit-to-Fly Assessments | INCLUDED
Physician, hospital, dental, and vision referrals via Hop Assist | INCLUDED0
Return Travel Arrangement | INCLUDED
Emergency Prescription Replacement | INCLUDED
Medical Cost containment, expense recovery, and overseas investigation | INCLUDED
Dispatch of Doctor or Specialist | INCLUDED
Arrangement of visitor to bedside | INCLUDED
Medical Payment Arrangements | INCLUDED
Medical Bill Audit | INCLUDED
Shipment of Medical Records | $75
Medical Equipment Rental & Replacement | $1,000
In-Patient / Out-Patient Care Management | INCLUDED
Eyeglasses & Corrective lens replacement | INCLUDED
Hop! Mindoro Medical Assistance
Hop! Mindoro provides medical assistance for pre-existing conditions
$25,000 Medical Assistance Level
Medical Assistance Access Expense
$0
$100
$250
$500
$1,000
$2,500
$5,000
$50,000 Medical Assistance Level
Medical Assistance Access Expense
0
$100
$250
$500
$1,000
$2,500
$5,000
$75,000 Medical Assistance Level
Medical Assistance Access Expense
$0
$100
$250
$500
$1,000
$2,500
$5,000
$25,000 Medical Assistance Level
Medical Assistance Access Expense
$0
$100
$250
$500
$1,000
$2,500
$5,000
$50,000 Medical Assistance Level
Medical Assistance Access Expense
$0
$100
$250
$500
$1,000
$2,500
$5,000
$75,000 Medical Assistance Level
Medical Assistance Access Expense
$0
$100
$250
$500
$1,000
$2,500
$5,000
Hop! Mindoro Medical Assistance Schedule
$25,000 Membership Level with Pre-Existing Assistance
Medical Assistance Provided
Hospital Room & Board
Hospital Intensive Care Unit Room & Board
Doctor Surgical Expenses
Anesthetics
Assistant Surgeon Expenses
Doctor's Non-Surgical Treatment/Examination Expenses
Pre-admission tests within 14 days before Hospital Admission
Admission
In-Patient Medical Assistance
$2,700
$2,100
$2,000
$500
$1,250
$40 per visit, 1 visit per day, to a max of 10 visits
$400
$950
Medical Assistance Provided
Surgical Room & Supply Expenses
Hospital Emergency
Doctor Surgical Expenses
Anesthetics
Assistant Surgeon Expenses
Doctor's Non-Surgical Treatment/Examination Expenses
X-rays & laboratory procedures
CAT Scan, PET Scan, or MRI
Prescription Drug Expenses
Out-Patient Medical Assistance
$950
$275
$2,000
$500
$500
$60 per visit | 1 visit per day
Up to 10 visits
$275
$275
$75
Medical Assistance Provided
Ambulance Expenses
Rehabilitative Braces or Appliances
Dental Treatment (Injury )
Other Medical Assistance
$375
$500
$500
Additional Benefits
Emergency Medical Evacuation Benefit
Repatriation of Remains Benefit
Accidental Death & Dismemberment
$20,000 maximum
$15,000 maximum
$25,000 Principal Sum
$50,000 Membership Level with Pre-Existing Assistance
Medical Assistance Provided
Hospital Room & Board
Hospital Intensive Care Unit Room & Board
Doctor Surgical Expenses
Anesthetics
Assistant Surgeon Expenses
Doctor's Non-Surgical Treatment/Examination Expenses
Pre-Admission Tests within 14 days before hospital admission
Admission
In-Patient Medical Assistance
$3,900
$2,650
$3,000
$1,500
$1,500
$60 per visit, 1 visit per day, to 10 visits
$1,000
$1,100
Medical Assistance Provided
Surgical Room & Supply Expenses
Hospital Emergency
Doctor Surgical Expenses
Anesthetics
Assistant Surgeon Expenses
Doctor's Non-Surgical Treatment/Examination Expenses
X-rays & laboratory procedures
CAT Scan, PET Scan, or MRI
Prescription Drug Expenses
Out-Patient Medical Assistance
$1,000
$350
$3,000
$750
$750
$60 per visit| 1 visit per day
Up to 10 visits
$400
$400
$100
Medical Assistance Provided
Ambulance Expenses
Rehabilitative Braces or Appliances
Dental Treatment (Injury )
Other Medical Assistance
$400
$550
$550
Additional Benefits
Emergency Medical Evacuation Benefit
Repatriation of Remains Benefit
Accidental Death & Dismemberment
$20,000 maximum
$25,000 maximum
$25,000 Principal Sum
$75,000 Membership Level with Pre-Existing Assistance
Covered Medical Assistance
Hospital Room & Board
Hospital Intensive Care Unit Room & Board
Doctor Surgical Expenses
Anesthetics
Assistant Surgeon Expenses
Doctor's Non-Surgical Treatment/Examination Expenses
Pre-Admission Tests within 14 days before hospital admission
Admission
In-Patient Medical Assistance
$4,575
$3,300
$4,000
$2,500
$2,500
$80 per visit, 1 visit per day, to 30 visits
$1,050
$1,050
Covered Medical Assistance
Surgical Room and Supply Expenses
Hospital Emergency
Doctor Surgical Expenses
Anesthetics
Assistant Surgeon Expenses
Doctor's Non-Surgical Treatment/Examination Expenses
X-rays & laboratory procedures
CAT Scan, PET Scan, or MRI
Prescription Drug Expenses
Out-Patient Medical Assistance
$1,050
$425
$4,000
$1,000
$1,000
$80 per visit | 1 visit per day
Up to 10 visits
$525
$425 additional
$125
Covered Medical Services
Ambulance Expenses
Rehabilitative Braces or Appliances
Dental Treatment (Injury )
Other Medical Benefits
$425
$600
$550
Additional Benefits
Emergency Medical Evacuation Benefit
Repatriation of Remains Benefit
Accidental Death & Dismemberment
$25,000 maximum
$20,000 maximum
$45,000 Principal Sum
Privacy Statement:
We know that your privacy is important to you and we strive to protect the confidentiality of your non-public personal information. We do not disclose any non-public personal information about our insureds or former insureds to anyone, except as permitted or required by law. We maintain appropriate physical, electronic and procedural safeguards to ensure the security of your non-public personal information. You may obtain a detailed copy of our privacy policy by calling 408-222-1110.
Complaints:
In the event that you remain dissatisfied and wish to make a complaint you can do so to the Complaints team at [email protected]
Data Protection:
Please note that sensitive health and other information that you provide may be used by us, our representatives, the insurers and industry governing bodies and regulators to process your insurance, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited, or no data protection laws). We have taken steps to ensure your information is held securely. Where sensitive personal information relates to anyone other than you, you must obtain the explicit consent of the person to whom the information relates both to the disclosure of such information to us and its use as set out above. Information we hold will not be shared with third parties for marketing purposes. You have the right to access your personal records.
Note:
This travel assistance program is not an insurance and is not subject to and does not provide any insurance benefits required by the United States’ Patient Protection and Affordable Care Act (“PPACA”). This coverage is not a general health insurance product in any manner or kind.
