Hop! Trip Assist Plus

Comprehensive Travel Assistance for Pre-Existing Conditions

Why Hop! Trip Assist Plus Plan?

Hop TripAssist Plus a travel assistance membership which provides both medical and travel assistance. Medical Assistance is paid at 80% to the assistance level chosen, after any applicable access expense. An Assistance Level is the maximum benefit payable by the membership, and Access Expense is a non-refundable deposit which must be paid before the membership will begin to provide any assistance. Hop TripAssist Plus provides medical assistance for both out-patient (urgent care, doctor visit, ER), and in-patient (hospitalization, ICU) services for new sickness, accidents, and pre-existing conditions.

Hop TripAssist Plus provides benefits for new sickness, accidents, and pre-existing conditions, up to $150,000 or $300,000 depending on the membership you subscribe to. Stable, chronic pre-existing conditions which worsen during travel are eligible for benefits under the membership. The Assistance level for pre-existing conditions & new sickness or accidents is either $150,000 or $300,000 depending on the membership you subscribe to. Access expenses range from $100 to $5,000 for new sickness or accident, and $500 for pre-existing conditions. Hop TripAssist Plus also has a flat $25 Access expense for Urgent Care visits.

Pre-existing Condition means: an illness, disease, or other condition of the Covered Person that in the 24-month period before the Covered Person's assistance became effective under the Policy: 1- first manifested itself, worsened, became acute, or exhibited symptoms that would have caused a person to seek diagnosis, care, or treatment; or 2- required taking prescribed drugs or medicines or 3- was treated by a Doctor or treatment had been recommended by a Doctor.

Hop! TripAssist Plus is a travel assistance membership which provides travel, medical, legal, and personal assistance for travelers visiting anywhere worldwide outside their home country. This assistance membership provide assistance for eligible travel, medical (including pre-existing conditions), legal, and personal expenses for covered events, as per the terms and conditions listed in the membership subscription. When purchased for at least 60 days, members can access a 30% discount on the cost of the premiums. Hop! TripAssist Plus is a travel assistance membership program, and is not an insurance product.

Hop! TripAssist Plus features Hop! Assist which arranges for direct billing with in-network providers on behalf of members. Hop! Assist provides 24/7 responsive claims, emergency travel and medical assistance from any device, any time, any place. Hop! Assist will process your claim, coordinate with the medical providers around the globe, determine eligibility, and even handle evacuation and repatriation services.



As a member of Hop! Trip Assist Plus, you will also have access to additional Features when traveling to the worldwide including:

  • As a plan member, you will be provided access to Doctor Please!- a telehealth feature which allows members to get medical care from the comfort of their own home. While anywhere worldwide, Doctor Please! allows members to schedule an appointment with a healthcare provider that is credentialed, certified and highly trained, and typically arrange medical care within 1 hour. The doctor will video or audio chat with you and if required, send a prescription to the nearest pharmacy (note that prescriptions may require out of pocket expense if they are not eligible expenses). Doctor Please! can be used for any non life threatening condition. This is not an insurance product and is not insured by Tideview Risk PCC. Doctor Please! only provides access to and helps arrange the telehealth visits.
  • VIP airport assistance is a premium service offered as add-on to travelers that provides personalized, high-end support throughout the airport experience, when requested by the member and organized by INF-Robin Assist. This can include amenities such as fast-track immigration and security, private transportation to and from the plane, exclusive lounge access, and assistance with baggage and check-in. The goal of VIP airport assistance is to make the travel experience as seamless and comfortable as possible, while providing a high level of personal attention and luxury. There may be a fee associated with this service. This is an assistance feature and is not insurance.
  • Airport delays and disruptions can be tiring and frustrating, and travellers rarely have access to immediate ways of reducing the stress caused. SmartDelay is offered to our members as an ideal solution for flight delays. Discover a different approach to assistance by offering an instantly redeemable benefit that eases the pain of flight delays, while enhancing our member experience. With SmartDelay, members can access a space that provides comfort, complimentary food and drink, and free Wi-Fi while they wait for their delayed flight for more than 90 minutes. This is an assistance feature and is not insurance.

Why Choose Hop! Trip Assist Plus?

At Hop!, we understand that unexpected situations can arise while traveling, which is why we offer a range of services to help you navigate any travel-related issues that may come your way. Here are some of the features we offer to ensure that your travel plans stay on track:


Travel Assistance while Traveling Outside Your Home Country
Trip Interruption (Death of Immediate Family Member) (Optional)Economy TicketEconomy TicketEconomy TicketEconomy TicketEconomy Ticket
Trip Interruption (Serious Disaster at Home) (Optional)Economy TicketEconomy TicketEconomy TicketEconomy TicketEconomy Ticket
Trip Cancellation (up to age 74) (Optional)N/A$2,000$2,000$2,000$2,200
Delay or Cancelled Flight (Optional)NANA$150$150$300
Missed Connection / Coordination (Optional)$100$200$450$500$550
Baggage Delay / Lost Bag Search (Optional)$200$400$600$800$1,000
Lost Baggage / Lost Bag Search (Optional)$300$600$900$1,200$1,500
Flight RebookingAvailable
Hotel RebookingAvailable
Rental vehicle bookingAvailable
Lost Passport & Travel Docs (Optional)$40$60$60$90$90
Emergency Cash Transfer (Optional)$5,000$5,000$5,000$5,000$5,000
Up-to-the-minute Travel Delay ReportsINCLUDED
Security Assistance while Traveling Outside Your Home Country
Malicious product tamper and contaminationAvailable
General travel risk and travel securityAvailable
Assistance in mass public disturbances, violent terrorist, or extremist incidentsAvailable
24/7 point of contact to report emergencies and get security and safety advice from duty managersAvailable
Assistance in cases of major disastersAvailable
Emergency political and security evacuations (Optional)$10,000$15,000$20,000$30,000$30,000
Hijacking (any form of conveyance) (Optional)$10,000$15,000$20,000$30,000$30,000
Illegal detention and arrest (Optional)Available
Kidnap for ransom (Optional)$10,000$15,000$20,000$30,000$30,000
Monitoring and telephone advice throughout the crisisAvailable
Medical Assistance while Traveling Outside Your Home Country
Ground AmbulanceAvailable
Air Ambulance$50,000 (Optional)
Commercial Airline (including medical stretcher)$20,000
Medical clearances & Fit-to-Fly AssessmentsAvailable
Physician, hospital, dental, and vision referrals via Hop AssistAvailable
Medical Cost containment, expense recovery, and overseas investigationAvailable
Medical Payment ArrangementsAvailable
Medical Bill AuditAvailable
Shipment of Medical Records$75
In-Patient / Out-Patient Care ManagementAvailable
Medical Assistance Level via Hop AssistOptions: $150,000, $300,000
Medical Assistance Access Expense:Options: $100, $250, $500, $1,000, $2,500, or $5,000
Pre-Existing Expense: $500
Medical Assistance Payment Rate80% to the Medical Assistance Benefit Chosen
Urgent Care Visits$25 Medical Access Expense
Accidental Death and Dismemberment Benefit:$25,000
Trip Interruption Benefit$10,000
Emergency Medical Evacuation Benefit:Up to $15,000
Repatriation of Remains Benefit:Up to $15,000

Hop! Trip Assist Plus General Conditions

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Privacy Statement:

We know that your privacy is important to you and we strive to protect the confidentiality of your non-public personal information. We do not disclose any non-public personal information about our insureds or former insureds to anyone, except as permitted or required by law. We maintain appropriate physical, electronic and procedural safeguards to ensure the security of your non-public personal information. You may obtain a detailed copy of our privacy policy by calling 408-222-1110.


In the event that you remain dissatisfied and wish to make a complaint you can do so to the Complaints team at [email protected]

Data Protection:

Please note that sensitive health and other information that you provide may be used by us, our representatives, the insurers and industry governing bodies and regulators to process your insurance, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited, or no data protection laws). We have taken steps to ensure your information is held securely. Where sensitive personal information relates to anyone other than you, you must obtain the explicit consent of the person to whom the information relates both to the disclosure of such information to us and its use as set out above. Information we hold will not be shared with third parties for marketing purposes. You have the right to access your personal records.


This travel assistance program is not an insurance and is not subject to and does not provide any insurance benefits required by the United States’ Patient Protection and Affordable Care Act (“PPACA”). This coverage is not a general health insurance product in any manner or kind.